Orders are fulfilled from our fulfillment facility in Chino, California, United States.
1. Handmade Production Time
Every squishy is handmade to order rather than pulled from a pre-made warehouse stock. Once your order is placed, our small-batch production takes 3-5 business days before it ships, so please allow up to 5 business days from your order date to shipment. Processing status and shipment confirmation are provided using the contact details supplied with the order, and may also be affected by payment review, holidays, or address questions.
During production, our email and phone customer support remain available for any questions about your order.
2. Shipping Options, Costs & Estimates
Free standard shipping is available on orders of $45 or more. Available shipping methods, any remaining costs, and delivery estimates are confirmed at checkout. Delivery estimates are not guarantees and may be affected by carriers, weather, address issues, customs, or other events outside our control.
3. Order Tracking
When tracking is available, it is included in the shipment notification. Carrier tracking may take time to update after a label is created.
4. Address Accuracy
Please review the delivery address before submitting an order. Contact customer support promptly if a correction is needed; changes may not be possible after fulfillment begins.
5. Delays, Loss & Damage
If an order is delayed, lost, or arrives damaged, contact us with the order number and relevant photos or tracking information so we can review the issue.