Return requests must be started within 30 days of delivery. Before returning an item, please contact [email protected] to request return authorization and return instructions.
1. Return Authorization
Do not send an item back without authorization. Include your order number, the item involved, and the reason for the request so customer support can provide the correct instructions.
2. Damaged-on-Arrival Claims Require a Full Unboxing Video
If an item arrives damaged, we require a complete, continuous, unedited video that starts before the shipping box is opened and clearly shows the package being unboxed and the damaged item inside. Email this video with your order number to [email protected]. Damage claims without a full unboxing video cannot be authorized for return, replacement, or refund.
3. Damage That Happens During Play Is Not Returnable
This policy covers items that arrive damaged. Damage, wear, or breakage that happens afterward, during normal play or use, is not eligible for return, exchange, or refund. In that situation, we offer a one-time replacement per order instead; please contact [email protected] with your order number and photos of the issue.
4. Authorized Return Address
Authorized returns should be sent to:
UplusLA-8282113602 12th St, Ste A
Chino, CA 91710
United States
Tel: +1 909-926-2248
The recipient/warehouse ID UplusLA-82821 must appear on the shipping label so that the warehouse can identify and process the return.
This warehouse accepts authorized returns. Its telephone number is for logistics and return-package contact only; it is not a customer-support line.
5. Eligibility & Instructions
Return eligibility, packaging requirements, shipping responsibility, and the applicable refund method are confirmed with the authorization instructions and remain subject to applicable consumer law.
6. Refund Review
Authorized returns are reviewed after receipt. When a refund is approved, confirmation is sent using the contact details associated with the order.